Setting the Gold Standard: The Epic Service of a Zink Hospitality Inside Sales Specialist
Zink Foodservice and Zink Hospitality Inside Sales Team in Chicago for annual meeting
At Zink Hospitality, our Inside Sales Team is the backbone of our customer service operations. Their commitment to excellence is evident in the way they handle every customer interaction, ensuring that our clients receive the best possible service. Here’s a closer look at what makes them so invaluable:
Epic Customer Service Standards
Our Inside Sales Team abides by a set of Epic Customer Service Standards that guide their every interaction. These standards are:
- Smile and build rapport during every customer interaction.
- Anticipate additional needs; provide the customer more than they asked for.
- Seek custom solutions of services that are tailored to our customer’s needs.
- Act with a sense of urgency.
- Respond to all customer phone calls and emails prior to the end of each business day.
- End every customer interaction with “What else can I provide for you?”
- Thank every customer for their business.
In the video, Emily Whitmore emphasizes her team’s commitment to prompt responses, tailored solutions, and genuinely caring for their customers and team as part of their “Epic Customer Service Standards.
These standards are not just words on paper; they are the principles that our team lives by, ensuring that every customer feels valued and heard.
Meet the Team
Erin McGuire is the Inside Sales Specialist for Zink Hospitality.
Erin attended Miami University and majored in Marketing. Following graduation, she moved to Chicago and began her career in the insurance industry where she worked in Sales and Account Management. She joined Zink Hospitality in October 2022 on the Inside Sales Team in the Lisle office.
A Day in the Life of an Inside Sales Specialist
To truly understand the value of our Inside Sales Team, it’s essential to know what their role entails. An Inside Sales Account Manager at Zink Hospitality is more than just a title; it’s a responsibility. They are the bridge between our customers and our products, ensuring that every interaction is smooth and satisfactory.
From supporting territory sales managers, managing projects, providing quotes, and identifying potential sales opportunities, to problem-solving for our customers and partnering with Zink Outside Sales Representatives, their role is multifaceted and crucial.
Their ability to work under pressure, manage time efficiently, and communicate effectively makes them an integral part of our operations.
The Inside Sales Team at Zink Hospitality is more than just a department; they are the heart and soul of our customer service operations. Their dedication, hard work, and adherence to our Epic Customer Service Standards ensure that our clients always have a positive experience with us. As we continue to grow and serve our customers, we are confident that our Inside Sales Team will continue to set the gold standard in customer service.